1. Try before you pay
| Product | Free option |
|---|---|
| VittSphere Accounting | 3 months free |
| VittSphere Practice | 30-day free trial, no card required |
| VittSphere ONE | Free Forever plan |
| TaxNotice AI | As shown on the product's pricing page |
| GST Notice AI | 7 days or 2 notices, whichever ends first |
| VittSphere Recover | Free account |
| CFO Diagnostic | Free report, no signup |
2. General rule: subscriptions are non-refundable
Because every product can be tried free first, subscription payments are non-refundable once the paid period has started, except as set out in sections 3, 6 and 7. This includes change of mind, non-use during the period, switching to another service, and issues with your own device or internet connection.
3. 7-day money-back guarantee (TaxNotice AI and GST Notice AI)
If you are not satisfied with your first paid subscription to TaxNotice AI or GST Notice AI, write to us within 7 days of the payment and we will refund it in full. This does not apply to renewals, or to a notice where a reply has already been submitted on a government portal.
4. Per-notice and one-time services
Payments for a single notice, an ITR filing, a CA certificate, a HUF setup, a consultation or a similar one-time service are non-refundable once work has started, that is, once the analysis or draft is prepared, CA review has begun, or anything has been submitted on a government portal. If you cancel before work starts, we refund in full.
5. Cancellation
You can cancel any subscription at any time from Settings or by writing to us.
- Your access continues until the end of the period you have paid for.
- No further charges are made after cancellation.
- No refund is issued for the unused part of the current period.
- Your data stays available for export for 30 days after cancellation.
6. If we fail to deliver
If we fail to deliver a paid service because of a fault entirely on our side (not caused by incorrect, incomplete or late information from you), we will fix it at no extra cost or give you a service credit for an equivalent period. If we cannot deliver the service at all, we will refund the unused part of your payment.
7. Billing errors
If you are charged twice, charged the wrong amount, or charged after cancelling, write to info@vittsphere.com with the payment details within 30 days. We investigate within 5 working days and refund any incorrect charge in full.
8. How refunds are paid
Approved refunds go back to the original payment method through Razorpay within 7 working days of approval. Your bank may take a few more days to show it. Where a GST invoice was issued, we issue a matching credit note.
9. Tax demands and penalties
VittSphere is not liable for any tax demand, penalty, interest or fine that results from incorrect, incomplete or late information you provide, errors in your books from before you joined, or government portal downtime. No refund or compensation is payable in those cases.
10. Governing law
This policy is governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts at Pune, Maharashtra. Nothing in this policy limits any right you have under the Consumer Protection Act, 2019.
11. Contact
Billing and refunds: info@vittsphere.com · WhatsApp +91 77092 83841
VittSphere Technologies Private Limited · Undri, Pune, Maharashtra 411060